Travel Loan Department
When refugees are admitted to the United States for resettlement, their travel is arranged under a loan program by the International Organization for Migration. Refugees sign a promissory note stating that they will repay the interest-free loans to cover travel costs over a pre-determined period.
As part of a structural change within the U.S. Refugee Admissions Program (USRAP), the management of loan accounts has transitioned from CWS directly to the International Organization for Migration (IOM), the organization that originally provided the travel loan.
As of May 1, 2026, your account is officially managed by IOM.
All your account details, including your payment history, have been securely transferred to IOM. Please use the information below for all payments and inquiries starting May 1, 2026.
1. Your IOM File Number
Your IOM file number will continue to be the same and appear on the first billing statement you receive from IOM in May 2026.
Please use this number on all future payments.
2. Payment Methods:
As of May 1, 2026, please continue using the same payment method.
3. Alternatively, these are all IOM Payment Methods:
- To Pay Online: Visit the IOM Repayment Portal at: https://consumer.iom.int/auth/login
- To Pay by Phone: Call the new IOM payment line at 866-466-5660 or send an email to iomloans@iom.int with your phone number and file number, and an IOM agent will call you.
- To Pay by Mail: Make checks payable to "IOM" and mail to:
INTERNATIONAL ORGANIZATION FOR MIGRATION
PO BOX 60571
CITY OF INDUSTRY, CA 91716-0571In this payment method, please ensure to send with your check the pink coupon at the bottom from the first bill you will receive from IOM.