Senior Caseworker

September 23, 2016

Job Level:        Specialist Grade 5
Division:           Operations
Section:            Field Team
Job Type:        Non-Exempt; National
Salary:             KES 78,766

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.  CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

CWS Global and CWS RSC Africa offer a total compensation package.  The total compensation package includes life insurance, comprehensive health insurance, dental coverage, vision coverage; CWS RSC Africa offers 22 vacation days a year, 30 sick days per year at full pay and 15 days sick a year at half pay, compassionate leave, and an Employee Assistance Program (EAP).

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

To Apply:
Please click the below link to apply directly online to this position.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

This position is open to national applicants.

Please note CWS RSC Africa does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted.  This list will be used to fill any current and immediate future vacancies.  Individuals who are interested in this position should submit their application materials now.

Please note CWS RSC Africa uses e-mail for all recruitment contacts.  Please be sure to check your e-mail regularly.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position.  Be sure your resume is in an easy to read format.  Dates of employment on your resume should be in mm/yy format.

Primary Purpose
This position participates in all Prescreening, Adjudications, and AOR processing activities for RSC Africa.  The position is responsible for prescreening; for presenting the best possible case file to United States Citizenship and Immigration Services (USCIS) for final adjudication; for processing all family reunification cases; for counseling applicants; and for updating cases after immigration interviews.

Supervision is received from a Field Team Supervisor.

Essential Duties

  1. Performs all of the essential duties outlined in the RSC Africa Caseworker job description:
  1. Achieves and maintains a high performance standard based on a thorough knowledge of, and adherence to, established Bureau of Population, Refugees, and Migration (PRM) Resettlement Support Centre (CWS/RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
  2. Travels to locations throughout Sub-Saharan Africa to conduct AOR screenings, prescreening interviews, and support CIS adjudications with refugee applicants.
  3. Conducts AOR Screening and Pre-Screening interviews, per the daily minimums set by Field Team Management, in a non-confrontational, objective, and dignified manner. This includes:
    1. Identifying cases ready for screening.
    2. Scheduling cases per RSC/PRM/CIS guidelines.
    3. Explaining the USRAP and distributing key messages
    4. Determining case composition and ensures all refugee cases are cross-referenced according to established standard operating procedures.
    5. Writing deferrals and info memos for referring agency action, as required.
    6. Establishing the validity of an applicant’s identity through collection and verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
    7. Collecting all identity information including photographs, height, and weight.
    8. Collecting and running all required information for security checks.
    9. Documenting applicant’s persecution claim.
    10. Analysing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers.
    11. Running Quality Check reports to ensure complete and accurate files, as well as identifying and correcting processing errors prior to USCIS adjudication
  1. Supports USCIS officers for the adjudication of USRAP cases. This includes:
    1. Identifying and reviewing cases pending USCIS interviews in preparation for scheduling
    2. Scheduling cases in WRAPS, scheduling applicants for fingerprints, generating reports for refugee/partner notification, ensuring that the reports are centrally filed for easy retrieval, and updating WRAPS accordingly.
    3. Conducting cross reference counseling, ensuring families are resettled per their wishes, while ensuring no vulnerable applicants are left behind.
    4. Reviewing physical and WRAPS files and constituting physical files.
    5. Meticulously completing post-Adjudication review, ensuring all documents are correctly completed, updating requests, decisions and fingerprints, and preparing and distributing decision letters.
  2. Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
  3. Works with other Operations departments as necessary to properly update cases
  4. Consults with RSC Operations management to ensure exceptional case scenarios are processed in accordance with established policies and procedures.
  5. Assists as needed in preparing circuit rides.  This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters.
  6. Assists in Circuit Ride clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
  7. Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
  8. Works closely with the Data Integrity Unit to develop and ensure the timely distribution of all statistical reports related to case processing.
  9. Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
  1. Trains new staff as required and contributes to the design, development and implementation of Field Team training procedures.
  2. Contributes to the implementation, development and updating of standard operating procedures for the Field Team in coordination with Field Team Supervisors, Managers and Field Team Coordinator.
  3. Performs additional duties and special assignments as needed to facilitate the efficient processing and operation of the United States Refugee Admissions Program in Sub-Saharan Africa.
  1. Travels alone or in a group to locations throughout Sub-Saharan Africa to conduct AOR screenings, prescreening interviews, and support CIS adjudications with refugee applicants in a non-confrontational, objective and dignified manner.
  2. Coordinates and manages logistics in the field for circuit rides. This involves but is not limited to; maintaining effective relations with UNHCR, IOM, USCIS, US Embassies and other implementing partners; coordinating transport of files, equipment and supplies; ensuring equipment is well managed and utilized; hiring, supervising and paying of interpreters; completing a trip report and accounting fully for funds advanced; and maintaining thorough knowledge and adherence to Circuit Ride Standard Operating Procedures.
  3. May be assigned to be Point of Contact, leading small teams in the field.
  4. Completes six “Prescreening Two” interviews today.
  5.  Works on high level security and sensitive cases as needed.
  6. Acts in place of Field Team or Family Reunification Supervisor, as needed. Serves as the Point of Contact for group inboxes and works with other Operations departments as necessary to properly update the appropriate cases.

Bachelor’s Degree or 4 years of related experience in lieu of a Bachelor’s degree is required.

Two years of work experience.
Three months of related experience in casework or resettlement experience is preferred.  USRAP experience preferred.


  • Understanding of the United States Refugee Admissions Program.
  • Strong verbal and written English language skills.
  • Second language an advantage; Somali, French, Amharic, Kinyarwanda or Arabic preferred.
  • Demonstrated computer skills, especially Microsoft Word, Excel, Outlook.
  • Strong organizational and time management skills.
  • Meticulous attention to detail.

The Senior Casework must have the ability to:

  • oversee field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
  • travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
  • travel 50-80 per cent of the time in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic operational program;
  • pass a job knowledge assessment in order to be confirmed at the end of probation;
  • maintain a job knowledge assessment score of 80% or higher, demonstrated through semi-annual assessments;
  • accurately type 40 WPM at 96% accuracy;
  • maintain a high performance standard with attention to detail;
  • communicate effectively both verbally and in writing;
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
  • deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
  • maintain a high performance standard with attention to detail;
  • carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • work independently and contribute to overall operations of  CWS RSC Africa;
  • take initiative in the development and completion of projects;
  • lead others and address issues as they arise;
  • maintain strict confidentiality with CWS RSC Africa administrative and operational information;
  • manage a large and diverse workload under pressure with competing priorities;
  • analyse and solve complex problems;
  • work well as a team in a multi-cultural environment while maintaining a high level of motivation
  • effectively manage RSC Africa’s resources;
  • manage leave forms, cash advances and report expenses accurately;
  • actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP) in Africa.

Working Conditions

Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, moving machinery, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, non-ventilated spaces and working in confined quarters.

Special Requirements
A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility.  Must be legally eligible to work and obtain a work permit in Kenya. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

None required.


Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation.  Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Guide and direct oneself or other individuals and groups toward a desired outcome.  Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission.  Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.