Position Title: Employment Specialist
Reports To: Employment Services Coordinator
Team: NC Immigration and Refugee Program
Status: Non-Exempt, Non-Bargaining
Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. To help build and maintain a diverse team, CWS actively seeks candidates from a wide variety of backgrounds. We do not discriminate on the basis of race, color, creed, sex, sexual orientation, gender identity, religion, national origin, age, ancestry, disability, use of a guide or support animal, veteran status, or any other basis prohibited by applicable law.
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The Employment Specialist is responsible for providing employment services to eligible participants of the CWS Greensboro Employment Program, including: identifying eligible clients; promoting program with employers; offering support and employment services to refugees to help them reach financial self-sufficiency in the U.S.; compiling data to submit to contractor; and completing monthly, quarterly, and annual reports to Greensboro Office Director, contractor and partners.
- Work with staff, employers, and key stakeholders in the local community to ensure that eligible clients reach the goals of self-sufficiency in a timely manner.
- Identify employers in area served through current contacts, local Chambers of Commerce and outreach to other business and manufacturing organizations.
- Conduct outreach regarding the CWS Employment Program to employers through educational materials, presentations, one-on-one contact, cold calls and letters.
- Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Connect clients to in-house support and make referrals to external service providers. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, legal services, and child care.
- Provide individualized job development and job placement services to program participants. Develop plan of action and counsel clients in areas such as job interview skills, expected behavior on the job.
- Identify job opportunities suitable for clients, assist in filling out applications, set up interviews with potential employers, accompany clients to interviews, and follow up with employers until decisions are made. Negotiate job advancements when warranted.
- Follow-up with employers and clients after job placements to offer additional support as needed.
- Assist clients with identifying training programs related to their career goals and make referrals.
- Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ employment-related progress in case file, including compliance, job offers, all placements, job retention, public assistance usage, follow-up on placements, and possibilities of upgrades. Complete all required reports.
- Address emergency situations as they arise and mediate conflict as necessary.
- Conduct regular reviews of client case files to ensure quality in service provision and fulfillment of documentation requirements.
- Responsible for collecting data and submitting required monthly, quarterly and annual reports to contractor.
- Collect relevant data and report to Employment Services Coordinator on a monthly basis.
- Participate in writing grant proposals and attend trainings and conferences as requested by supervisor.
- Engage in on-site monitoring visits conducted by CWS/IRP national staff and/or federal and state partners.
- Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
- Advocate on behalf of refugees, and refugee-serving voluntary agencies. Meet regularly, collaborate, and cooperate with other local refugee service coalitions.
- Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
- Undertake other duties as assigned, including client assessments, job counseling, job placement and follow-up.
- Work varied hours, including some night and weekend work.
- Valid drivers’ license, clean driving record and suitable vehicle for transporting clients required.
Education: High school diploma or equivalent. Bachelor’s degree in social work or related field is preferred.
Experience: Two years of previous work experience and interest in refugee resettlement or other direct social services. Cultural sensitivity is essential. Experience with job development, human resources, community outreach, and/or public speaking is a plus.
Superior written and verbal communication skills are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications required.
Fluency in a current refugee caseload language is preferred but not required (Swahili, Kinyarwanda, French).
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Speak publicly with defined constituencies regarding specific assigned topics. Anticipate constituent needs and interests and take proactive steps to respond to them. Promote “transparency of information” by sharing relevant information with staff and other stakeholders.
Constituent Relationships: Understand the history of relationships with stakeholders and their structures to support effective relationships in ongoing work activities. Coordinate specific program activities with counterparts and include them in planning. Find way to work around issues of concern to stakeholders.
Job Knowledge: Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Apply a depth of knowledge within area of responsibility to implement assigned activities. Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight. Identify learning opportunities for self and others and take/recommend action.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Recognize strengths and weaknesses in others and share knowledge to develop their abilities. Facilitate the use of skills and resources within CWS.
Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, and then implement approved changes. Understand and apply knowledge of the context in which CWS works, including global trends and issues. Provide guidance and direction to others in resolving problems, as well as independently resolving problems. Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions. Enable others to learn from the problem-solving experience by involving them in examining and resolving problems, ensuring solutions are appropriate to the scope of the problem.
Planning and Management: Anticipate work flow and take proactive steps to balance work priorities. Gather, analyze and make use of information and resources necessary to complete work. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Verify the accuracy and quality of own work and the work of others.
Resource Building and Stewardship: Promote CWS’s mission, programs and services with donors and stakeholders to assure continued support. Understand stewardship role in working within budget and monitoring finances.
Teamwork: Contribute program expertise to the work performed by the team. Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion. Network with other teams to discuss activities. Identify opportunities for skill development among team members and share knowledge and experience with them. Negotiate issues that cause conflict within the team to support effective team functioning. Prepare reports about team activities and progress in achieving results.