Development Assistant

April 16, 2018

Position Title: Development Assistant – Part time (17 hrs/week)
Reports To: Development and Communications Coordinator
Team: Immigration and Refugee Program – Lancaster Office
Grade: 3
Status: Non-Exempt

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. To help build and maintain a diverse team, CWS actively seeks candidates from a wide variety of backgrounds. We do not discriminate on the basis of race, color, creed, sex, sexual orientation, gender identity, religion, national origin, age, ancestry, disability, use of a guide or support animal, veteran status, or any other basis prohibited by applicable law.


Please visit the link below to apply directly online to this position.

Primary Purpose:
The Development Assistant will report to the Development and Communications Coordinator and will assist with the implementation of bold and innovative approaches to fundraising and donor cultivation. This position plays an important role by providing support to the development program and participating in all fundraising activities, including donor and public relations, direct mail appeals and special events. The Development Assistant will be responsible for the administrative operations of the development program, including gift processing, donor acknowledgment, and donor database management. Additionally, the assistant will ensure proper donor activity tracking in the database, including contact information, event attendance, and volunteer engagement. 

Essential Duties:

  • Individual Giving:
    • Coordinate mail and electronic solicitations and donor acknowledgments
    • Under the guidance of the Development and Communications Coordinator, develop strategies to increase the average giving levels of current volunteer donors
  • Volunteer Cultivation:
    • Provide assistance to the Development and Communications Coordinator in cultivating relationships and hosting a monthly volunteer orientation.
    • Responsible to host a monthly volunteer meet and greet coffee hour, to foster relationships and assess fulfillment of volunteers within programs
    • Responsible for building relationships with CWS-Lancaster volunteers and moving volunteers to become part of donor base.
  • Donor and Volunteer Database Maintenance:
    • Assist in the updating and maintaining of accurate volunteer and donor files and financial records.
  • Special Events:
    • Assist the Development and Communications Coordinator in the planning and execution of all aspects of limited number of annual events such as the Community Breakfast, RUN FAR for a Refugee, and others, including program and logistics, securing event sponsorships, attendance, and enlisting aid of volunteers
    • Assist in the coordination of annual fund drive and all donor acknowledgments
  • Assistance in Program Development:
    • Assist Development and Communications Coordinator with grant writing and editing
    • Preparation assistance of annual program report for community volunteers, donors and local supporters
    • Assist Program Coordinator in writing and editing monthly newsletter
  • Common Duties:
    • Undertakes other duties as assigned

Education:  Bachelor’s Degree in related field required

Experience and Requirements: 

  • Experience in nonprofit fundraising, development or marketing required
  • Excellent written and oral communication skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
  • Acute attention to detail
  • Strong interpersonal and presentational skills
  • Professional appearance and demeanor
  • Passion, enthusiasm, focus and creativity in all aspects of the role
  • Demonstrated ability to work independently as well as with a team
  • Ideal candidate will have a passion for, commitment to, and understanding of the mission of Church World Service/Lancaster and thrive in a team environment.
  • Other pluses: familiarity with MS Office, database and desktop publishing programs and design tools.
  • Flexibility in daily work schedule to accommodate weekend and evening hours

Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department.  Communicate detailed and/or technical information clearly, in writing and orally. Represent CWS in varied forums, effectively interpreting its mission, values and programs and inspiring audiences to support its work.  Anticipate constituent needs and interests and take proactive steps to respond to them.   Promote sharing of relevant information among staff and with stakeholders.  Conduct negotiations with local stakeholders with integrity and sensitivity, ensuring all relevant information is clearly communicated and documented.

Constituent Relationships: Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and activities, and coordinate resolutions to problems.  Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission, values and policies.  Participate in developing recommendations and implementing policies governing relations with stakeholders.  Resolve issues of concern to maintain effective constituent relationships. 

Job Knowledge: Know the history of CWS and its place among non-governmental organizations (faith-based, ecumenical, secular, relief and development).  Communicate an understanding of the faith-based nature of CWS’s work to stakeholders.  Know a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently.  Applies a depth of knowledge within area of responsibility to implement assigned activities.  Use technology in varied, creative ways to support individual and program performance.  Identify learning opportunities for self and others and take/ recommend action.  Interpret CWS’s policies and procedures for staff and partners, keeping the “human” side in sight.  Understand general business practices that support individual and program performance.  Keep up to date with “best practices” and establish or adapt procedures that balance business performance with CWS’s ministry and values. 

Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team.  Recognize strengths and weaknesses in others and share knowledge to develop their abilities.  Facilitate the use of skills and resources within CWS.  Contribute to defining CWS’s vision and strategic planning.  Manage and evaluate program and budget, recommending changes necessary to achieve goals.   Enable and empower staff to take initiative and be creative.

Problem Solving:  Identify problems that undermine the effectiveness of a program.  Identify and implement workable solutions for program-wide problems, considering the costs, benefits and potential consequences to CWS.  Provide guidance and direction to others in resolving problems, as well as independently solving problems.   Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions.   Enable others to learn from the problem-solving experience by involving them in examining and resolving problems, ensuring solutions are appropriate to the scope of the problem.

Program Planning and Management: Manage the development, implementation and evaluation of specified program activities, recommending budget, implementation steps and time frames.   Lead the gathering and analysis of information from internal and external stakeholders.  Make time-sensitive decisions affecting outcomes of program activities.  Build consensus with colleagues, stakeholders and management in support of new initiatives.  Successfully manage multiple projects simultaneously.   Invite critical analysis and perspectives from stakeholders and act on their recommendations to improve program effectiveness. 

Resource Building and Stewardship:  Plan budget needed for program activities.  Manage relationships with partners to assure continued support.  Develop opportunities to build support for CWS among new partners.   Manage staff and systems to make sure resources are used effectively.  Promote CWS’s mission, programs and services and inspire people to support them. Interpret CWS’s policies on stewardship and accountability for its resources to the public. 

Teamwork:  Contribute program expertise to the work performed by the team.   Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion.  Network with other teams to discuss activities.  Identify opportunities for skill development among team members and share knowledge and experience with them.   Negotiate issues that cause conflict within the team to support effective team functioning.  Prepare reports about team activities and progress in achieving results.