Director for Communications

March 28, 2018

Job Title: Director for Communications
Reports to:  Executive Director, IRP+
Department:  Immigration and Refugee Program
Status:  Full-Time, Exempt

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. To help build and maintain a diverse team, CWS actively seeks candidates from a wide variety of backgrounds. We do not discriminate on the basis of race, color, creed, sex, sexual orientation, gender identity, religion, national origin, age, ancestry, disability, use of a guide or support animal, veteran status, or any other basis prohibited by applicable law.


Please visit the link below to apply directly online to this position.

Primary Purpose:

The Director for Communications is responsible for managing a communications department under the direction of the Executive Director of the CWS Immigration and Refugee Program. Directs organization’s communications strategy, enhances the public image of the organization, and clarifies the Immigration and Refugee Program’s position on important issues. The Director for Communications serves as the main point of contact with CWS Immigration and Refugee Program with respect to all press and media.


  • Develop and implement the strategy for the overarching communications plan in concert with the program, advocacy and fundraising goals of the Immigration and Refugee Program, and in cohesion with the overall strategic plan of CWS
  • Guide the organization in leveraging its accomplishments and expertise through effective marketing and communications programs and a proactive media strategy
  • Manage communications department: set team goals, monitor work, and evaluate results to ensure that departmental objectives are met and are aligned with the needs and mission of the organization
  • Manage and mentor the communications team members, including directing the creation and maintenance of internal communications channels: intranet, electronic bulletin boards, etc.
  • Collaborate with management team to plan strategic communications that consider internal and external audiences and are always focused on improving and maintaining organizational reputation
  • Create frequent opportunities for CWS senior staff to speak and present at public events and to the media
  • Work closely with the Director for Policy and Advocacy and Director for Resource Generation and other department leads to ensure the quality, accuracy, and consistency of all messaging that serves the CWS Immigration and Refugee Program strategic vision, mission, and objectives. This includes the development of all printed and branded materials
  • Monitor industry trends: internal and external communications
  • Manage communications budget and consultant contracts (if and when necessary)
  • Develop public relations strategies
  • Respond to media inquiries
  • Monitor media coverage related to both CWS as a whole and the Immigration and Refugee Program in particular
  • Write press releases, media advisories, and talking points
  • Maintain effective working relationships with local government officials and media representatives
  • Work with other CWS colleagues to effectively manage the website(s)
  • Oversee management of public inquiries received through the website
  • Collaborate with management team for crisis communications
  • Work with individual programs and local office staff to develop marketing and communications strategies targeting their clients and communities
  • Remain available nights and weekends for quick, collaborative responses to urgent or emerging issues


At least 10 years of experience managing internal communications and navigating complicated public relations issues ― with responsibility for speaking on behalf of a significant no- profit, or other institution.

  • Minimum of Bachelor’s Degree, preferably in Communications or Public Relations
  • Must be a senior strategist and well-versed in immigration and/or resettlement policy
  • Government or political campaign experience
  • Media relations experience at the local and national levels ― with established contacts and relationships at major New York media outlets
  • Strong writing/editing and verbal communication skills
  • Collaborative and committed to problem solving
  • Excellent judgment, foresight, and diplomacy
  • Creative thinker able to work in a dynamic environment
  • Team player
  • Able to work with minimum supervision