Assistant Case Worker – Employment Program

March 21, 2018

Position Title: Assistant Case Worker – Employment Program
Reports To: Jersey City Associate Director
Team: Immigration & Refugee Program – Jersey City Office
Salary/Grade: Part-time Temporary $14 per hour
Status: Non-Exempt

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. To help build and maintain a diverse team, CWS actively seeks candidates from a wide variety of backgrounds. We do not discriminate on the basis of race, color, creed, sex, sexual orientation, gender identity, religion, national origin, age, ancestry, disability, use of a guide or support animal, veteran status, or any other basis prohibited by applicable law.


Please visit the link below to apply directly online to this position.

Primary Purpose: The Assistant Case Worker role will work directly with refugees and asylees enrolled in CWS Jersey City’s employment programs address barriers to self-sufficiency. This position will be very hands on with both refugees and other community organizations. This is a temporary position that may become permanent depending upon program funding.

Essential Duties:

  • Assist with skills assessment of individuals at program enrollment and ensure that program expectations are understood by program participants.
  • Problem solve with clients in the community to address barriers to self-sufficiency, which may include navigating public transportation with clients or attending appointments with clients.
  • Create comprehensive case plan with client and works together with client to help them meet self-sufficiency goals.
  • Assist with basic financial literacy by helping clients set up bank accounts and learn to pay bills on time. Provides one-on-one guidance and information regarding financial responsibilities, budgeting, and short and long term financial planning.
  • Work with colleagues, volunteers and key stakeholders in the local community to find secure employment as quickly as possible. Assist with supervising weekly job readiness training sessions run by volunteers.
  • Have basic familiarity with all CWS Jersey City programs to know how to direct client questions.
  • Document all contacts and services in client case files and maintain case note logs. Ensure that all core services are documented in the case notes as well as in the operational guidance report. Complete reports for all clients and additional reports as necessary.
  • Assist with transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
  • Conduct home visits as necessary per program guidelines.
  • Provide referrals to social service providers and government agencies; schedules appointments.
  • Perform other related duties as requested.
  • Occasional evening or weekend hours may be requested by supervisor.


Language:   Proficiency in Spanish, Dari, Pashto, Arabic, or Tigrinya desired.

High School graduate or equivalent. Some college preferred. 


The successful candidate must have a minimum of one year’s previous work experience working with refugees and immigrants, providing familiarity with U.S. refugee and/or immigration issues and terminology.  A background in case management or social work is strongly preferred.

Other Skills:

The successful candidate must be computer literate, with proficiency in MS Office and Internet applications.  A valid driver’s license is also required.The candidate will be expected to transport clients in their own vehicle (mileage will be reimbursed) and must have a reliable working car for this purpose.


Communication – Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships – Ensure constructive and supportive interactions with others.  Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge – Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork – Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations, etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving – Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management – Organize work and/or plan projects and ensure timely completion and/or successful implementation.  Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Leadership – Guide and direct oneself or other individuals and groups toward a desired outcome.  Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship – Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission.  Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.