Job Category: Program Specialist I
Job Title: Temporary Resettlement and Integration Program Specialist
Reports To: Associate Director for Resettlement
Team: Immigration & Refugee Program + (IRP+)
Job Location: New York, NY
Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. To help build and maintain a diverse team, CWS actively seeks candidates from a wide variety of backgrounds. We do not discriminate on the basis of race, color, creed, sex, sexual orientation, gender identity, religion, national origin, age, ancestry, disability, use of a guide or support animal, veteran status, or any other basis prohibited by applicable law.
Please visit the link below to apply directly online to this position.
The Temporary Resettlement and Integration Program Specialist is responsible for promoting the delivery of high quality initial resettlement and integration services, primarily Reception and Placement (R&P) programming, across the CWS affiliate network. This position has responsibilities related to data analysis, program development, training, technical assistance and proposal and report writing. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion.
- In coordination with the Associate Director for Resettlement, analyze program requirements to ensure agency compliance; as necessary, assist in the development or revision of CWS policies, standard operating procedures and training materials to ensure high quality service provision by CWS affiliates.
- Develop e-learning training courses on R&P Core Services and Cultural Orientation.
- Conduct a survey on CWS network community engagement strategies; develop report and recommendations for high quality community engagement network-wide.
- Contribute to the development of the CWS R&P annual proposal and other proposals as requested.
- Liaise with other unit colleagues for the purpose of sharing relevant information regarding resettlement sites.
- Performs other related duties and projects as requested.
- Bachelor’s degree or equivalent education and work experience required.
- Master’s degree in social work, nonprofit administration or similar field preferred.
- Experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred;
- Must have detailed knowledge for R&P core services and cultural orientation;
- Experience with web-based adult education strategies a plus;
- Excellent project and data management skills;
- Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
- Ability to maintain a high performance standard with attention to detail;
- Experience in general office work, processing information and materials and maintaining records and files;
- Strong interpersonal and diplomacy skills; ability to work effectively with partners and teams;
- Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
- Knowledge and experience in working with Microsoft Excel, Power Point and database software is essential; experience with Adobe Captivate and learning management systems preferred;
- Strong writing skills required.
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Promote sharing of relevant information among staff and with stakeholders. Recognize the particular needs of partners and use established channels to respond to those needs. Understand and is able to use appropriate technology to communicate with others inside and outside CWS. Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS policy.
Constituent Relationships: Understand who stakeholders are and be responsive to their needs. Coordinate specific program activities with counterparts and include them in planning. Recognize and be sensitive to issues of concern to stakeholders. Recognize and be sensitive to cultural, ethnic and religious issues.
Job Knowledge: Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others. Know a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Understand how to work multiculturally with sensitivity and integrity. Uses technology in varied, creative ways to support individual and program performance. Maintain the skills and knowledge needed to be effective in performing job responsibilities. Follow CWS policies and procedures in carrying out work activities. Understand general business practices that support individual and program performance.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consonant with the mission and values of CWS in work activities and relationships. Demonstrate sound judgment in performing all duties. Facilitate the use of skills and resources within CWS. Contribute ideas for implementing CWS’s vision and strategic plan.
Problem Solving: Identify problems in procedures that affect program work. Recommend changes in systems or procedures to address them, then implement approved changes. Understand and apply knowledge of the context in which CWS works, including global trends, issues, and the ecumenical movement. Know how and when to apply technical solutions to problems. Share results of problem solving experiences with others. Remain flexible in responding to CWS priorities.
Program Planning and Management: Anticipate work flow and take proactive steps to balance work priorities. Understand the desired outcome of assigned work and how it supports CWS’s work. Gather, analyze and make use of information and resources necessary to produce work. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Contribute ideas to effectively implement program plans and activities. Keep others informed of work progress and any problems encountered. Take initiative and complete independent work projects. Understand organizational priorities and respect time sensitivity of work performance. Assist others to complete priority work, or step in to handle work in their absence.
Resource Building and Stewardship: Recognize resource building potential in all interactions and be responsive and professional in providing information. Use financial and material resources provided by CWS to their best advantage, including business equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS. Demonstrate respect for one another in relationships with staff, supervisors and managers.
Teamwork: Understand what a team is and what it does. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Contribute skills, knowledge and ideas to team discussion and work. Accept accountability for assignments made within the team and for producing results on time. Participate in identifying and establishing work needs and time lines for completion. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and be willing to set aside own tasks to assist others to complete high priority tasks. Prepare reports about team activities and progress in achieving results.
Excellent verbal and written communication skills, with strong presentation and training skills. Must be computer literate, using word processing, spreadsheet, database and other related software.