English Language Training Instructor

July 27, 2017

Position Title: ELT Instructor
Reports To: Durham Office Director
Team: NC Immigration & Refugee Program
Location: Durham, North Carolina
Grade: 3 ($30,800)
Status: Non-Exempt, Non-Bargaining Unit

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability or veteran status in employment or in the provision of services.

To Apply:

Please visit the link below to apply directly online to this position.

Primary Purpose:

The ELT Instructor provides short-term English Language Training (ELT) and cultural orientation to adult refugees in order to assist them in becoming economically self-sufficient. Instruction is targeted to enhance immediate employability and teach essential skills necessary for living in the U.S. Lessons are designed to simulate English language use in different real-life situations, such as job interviews, working with English-speaking co-workers and communicating effectively supervisors, scheduling medical appointments and calling out of work in the event of illness or inclement weather.

Essential Duties:

  • Teach simple English grammar, writing, reading, speaking, and listening skills.
  • Tailor lesson plans to meet specific student needs (focusing on the alphabet and numerals for pre-literacy level students).
  • Act as a resource for students, giving information to help them survive and thrive in their new communities.
  • Maintain confidentiality of student records and personal information at all times.
  • Document all contacts and services in client case files and maintain case note logs.
  • Prepare funder-required reports.
  • Maintain cooperative relationships and open communication with all staff and students.
  • Perform all duties in a culturally and linguistically appropriate manner.
  • Assist in enforcing classroom rules and administrative regulations.
  • Participate in CWS volunteer orientations to train new ELT volunteers and plan outreach activities to recruit new volunteers.
  • Oversee ELT volunteer TAs and provide ongoing volunteer training as needed.
  • Oversee ELT childcare volunteers and provide volunteer training.
  • Offer transportation to ELT registration and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
  • Must have valid driver’s license and suitable vehicle for transporting clients.
  • Work varied hours, including some night and weekend work.
  • Undertake other duties as assigned.


Education: High School Diploma or equivalent.

Experience:  Two years of experience in teaching adults. Fluency in English. Superior written and oral communication skills are a must.  The successful applicant must have experience working in a multi-cultural environment and must be sensitive to the cultural and linguistic needs of clients. The applicant must demonstrate creativity and initiative and a high level of organization. Previous work experience and interest in refugee resettlement and employment services is desired.


Communications: Listen carefully to assure clear understanding of instructions and requests.  Communicate detailed and/or technical information clearly, in writing and orally.  Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders.  Understand staff roles and procedures and prepare standard reports to track job progress or activities.  Anticipate constituent needs and interests and take proactive steps to respond to them.  Understand and is able to use appropriate technology to communicate with others inside and outside CWS.  Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS policy.

Constituent Relationships: Understand who stakeholders are and be responsive to their needs.  Facilitate interactions and serve as a resource in relations with stakeholders.  Recognize and be sensitive to issues of concern to stakeholders.  Recognize and be sensitive to cultural, ethnic and religious issues.

Job Knowledge: Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others.  Understand the work performed and how it supports CWS in achieving its goals. Understand how to work multi-culturally with sensitivity and integrity. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently.  Apply a depth of knowledge within area of responsibility to implement assigned activities.  Be able to use and willing to expand learning of applications or technology to perform job duties.  Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities.  Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight.

Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consonant with the mission and values of CWS in work activities and relationships.  Demonstrate sound judgment in performing all duties.  Recognize and use individual strengths to enhance work performance.  Recognize areas of weakness and seek assistance to improve performance.  Take initiative within area of responsibility.  Facilitate the use of skills and resources within CWS.  Contribute ideas for implementing CWS’s vision and strategic plan.

Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes.  Understand and apply knowledge of the context in which CWS works, including global trends, issues, and the ecumenical movement. Exercise creativity in resolving problems and trying new ways of doing things.  Know how and when to apply technical solutions to problems.  Share results of problem solving experiences with others.  Remain flexible in responding to organizational priorities.

Program Planning and Management: Anticipate work flow and take proactive steps to balance work priorities.   Understand the desired outcome of assigned work and how it supports CWS’s work.  Gather, analyze and make use of information and resources necessary to complete work.  Set and communicate deadlines and priorities.  Successfully balance multiple activities, in support of program or departmental goals.  Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts.  Verify the accuracy and quality of own work and the work of others.  Contribute ideas to effectively implement program plans and activities.  Keep other informed of work progress and any problems encountered.   Assist others to complete priority work, or step in to handle work in their absence.

Resource Building and Stewardship: Recognize resource building potential in all interactions and be responsive and professional in providing information.  Promote CWS’s mission, programs and services with stakeholders to assure continued support.  Use financial and material resources provided by CWS to their best advantage, including business equipment and supplies.  Demonstrate concern for natural resources in carrying out work activities.  Make the most of own time and resources to maximize stewardship to CWS.  Respect one another and relationships with staff, supervisors and managers. Prepare reports on program status relative to budget and finances.

Teamwork: Understand what a team is and what it does.  Demonstrate a willingness to work on a team.  Understand own role on the team and how it fits in to the overall results to be produced.  Promote effective interactions among team members and facilitate group discussion.  Participate in identifying and establishing work needs and time lines for completion.  Keep team leader and members informed of work status.  Demonstrate awareness of what other teams do and how their work affects own team.  Recognize and respect the importance of work performed by colleagues.  Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.

Other Skills:

The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word, and Access) and internet applications.