Employment Service Coordinator

June 14, 2017

Position Title: Employment Services Coordinator
Reports To: Greensboro Office Director
Location: Greensboro, NC
Team: Immigration and Refugee Program
Status: Non-Exempt

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability or veteran status in employment or in the provision of services.

To Apply:
Please visit the link below to apply directly online to this position.

Primary Purpose:

The Employment Services Coordinator oversees all employment services programs including Matching Grant and RAP-SS; supervises Employment Specialists, Job Developers, and the Employment Coach. Leads job development efforts and offers support and employment services to refugees to help them reach financial self-sufficiency in the United States.

Essential Duties:

  • Welcome and orient refugees to the community.
  • Recruit, hire, train, supervise, and evaluate employment staff in accordance with CWS personnel policies and guidance from CWS Human Resources.
  • Promote teamwork, coordinate the workload of employment staff, delegate responsibilities, and hold staff accountable.
  • Ensure professionalism and quality employment service provision. Provide ongoing training to employment staff on program developments and service requirements.
  • Monitor contract compliance for CWS Greensboro employment programs. Ensure that contract performance demonstrates appropriate progress toward contract goals. Hold direct service staff accountable for their roles in achieving contract goals.
  • Lead employment team in job development efforts, providing guidance to employment staff regarding employer outreach and assisting team in recruiting and tracking job leads from new and existing employers.
  • Serve as primary liaison for employment service partnerships and collaborations.
  • Empower refugees to formulate realistic yet ambitious employability plans.
  • Assist refugees to implement their employability plans.
  • Provide individualized job development and job placement services to program participants.  Develop plan of action and counsel clients in areas such as job interview skills, expected behavior on the job, and proper hygiene.
  • Identify job opportunities suitable for clients, assist in filling out applications, set up interviews with potential employers, accompany clients to interviews, and follow up with employers until decisions are made.  Negotiate job advancements when warranted.
  • Assist clients with identifying training programs related to their career goals and make referrals.
  • Advocate on behalf of refugees, and refugee-serving voluntary agencies.
  • Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
  • Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Connect clients to in-house support and make referrals to external service providers. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and child care.
  • Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ employment-related progress in case file, including compliance, job offers, all placements, job retention, public assistance usage, follow-up on placements, and possibilities of upgrades.  Complete all required reports.
  • Attend trainings and conferences as requested by supervisor.
  • Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
  • Participate in meetings on the national, state, and local levels, including those with refugee services stakeholders in North Carolina, the State Refugee Coordinator, other VOLAGS, and colleague agencies.
  • Engage in on-site monitoring visits conducted by CWS/IRP national staff and/or federal and state partners.
  • Represent CWS/IRP in interactions with the local community and refugee-related agencies.
  • Perform all duties in a culturally and linguistically appropriate manner.
  • Must have valid driver’s license and suitable vehicle for transporting clients.
  • Work varied hours, including some night and weekend work.
  • Undertake other duties as assigned.


Education: Bachelors’ degree or equivalent.

Experience:  Two years of previous work experience in refugee resettlement, employment services or related field.


Communications:   Demonstrate “transparency of information” in articulating program strategies, priorities, standards and expectations to staff and stakeholders. Supervise and evaluate the quality f communications within a program or department. Conduct negotiations with local stakeholders with integrity and sensitivity, ensuring all relevant information is clearly communicated and documented.

Constituent Relationships:   Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and coordinate activities. Resolve issues of concern to maintain effective stakeholder relationships.

Job Knowledge:   Know “broad stroke” information about CWS programs and services, where to find more detailed information and how programs and services intersect. Have comprehensive knowledge of a particular field and be able to use that knowledge in planning and implementing programs. Assure CWS mission and values are not compromised in achievement of goals and priorities.

Leadership:   Share changes in priorities with staff and stakeholders, providing guidance to assist them in responding effectively. Delegate work to staff and hold them accountable for meeting deadlines. Accept personal responsibility for the work performed by others. Manage and evaluate staff, program and budget, making any changes necessary to achieve goals. Acknowledge results achieved by staff and instill pride in meeting goals.

Problem Solving:   Identify problems that undermine the effectiveness of a department or program. Identify and implement workable solutions for program- or department-wide problems, considering the costs, benefits and potential consequences. Promote staff involvement with and accountability for problem solving as a means to increase staff and organizational capacity.

Program Planning and Management:   Assure all staff understand their roles in supporting program or service goals and CWS’s strategic plan. Establish standards and expectations for performing work activities and assure the quality of work produced. Make time-sensitive decisions affecting outcomes of program activities. Successfully manage multiple projects simultaneously.

Resource Building and Stewardship: Manage relationships with donors or partners to assure continued support. Manage staff and systems to make sure resources are used effectively. Interprets CWS’s policies on stewardship and accountability for its resources to the public.

Teamwork:   Establish team membership and roles. Provide team leadership and establish boundaries of the work to be performed by the team. Establish clear expectations regarding team work assignments and assist staff in balancing priorities. Make decisions on team goals and activities that may intersect with the work of other teams. Negotiate and resolve conflicts within the team to ensure effective team functioning. Evaluate team results and individual team member performance, provide constructive feedback, identify needs and provide opportunities for improving or enhancing team skills. Provide critical insight and feedback to teams to enhance performance and results.

Other Skills:

The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications required. Superior written and oral communication skills are a must.  The successful applicant must have experience working in a multi-cultural environment and must be sensitive to the cultural and linguistic needs of clients.  Diplomacy and leadership skills are necessary.  The applicant must demonstrate creativity and initiative.