Greensboro N.C. Site Director

May 16, 2017

Position Title: Greensboro N.C. Site Director
Reports To: NC Area Director
Team: NC Immigration and Refugee Program

Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability or veteran status in employment or in the provision of services.

CWS seeks Candidates for the role of Site Director in our Greensboro North Carolina Immigration & Refugee Program Office.

To Apply:
Please visit the link below to apply directly online to this position.

Please note that CWS does not accept resumes for positions that are not posted.  All applicants are required to submit their resume using the on-line applicant tracking system.

CWS uses ApplicantStack for all communications, please be sure to check your e-mail frequently and please check your junk/spam folder.  Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

Primary Purpose:

The Greensboro Site Director heads the local CWS/IRP sub-office in Greensboro, North Carolina, managing the day to day operations of the Reception & Placement, Matching Grant, Preferred Communities, NC-RAP and USCIS programs at the Greensboro location.  The Site Director provides program oversight for budget tracking; identifies funding opportunities and assists with writing proposals; promotes involvement of local congregations and community members; supervises staff; and completes monthly, quarterly, and annual reports to CWS/IRP, its partners, and other funding agencies. In addition, our Site Director will play a key role in key fundraising activities with individuals, Foundations, and through Events and new Grants.

Essential Duties:

  • Work with staff, volunteers, and key stakeholders in the local community to ensure that refugees, asylees, and entrants reach the goals of self-sufficiency and adjustment to life in the U.S. through provision of information, services, and referrals.
  • Engage judicatories, local churches, and national denominations in partnership to encourage refugee co-sponsorship and support of the Greensboro office.
  • Recruit, hire, train, and supervise staff in accordance with CWS personnel policies and guidance from CWS Human Resources.
  • Promote teamwork, coordinate the workload of staff, delegate responsibilities, and hold staff accountable. Communicate regularly with the CWS/IRP NC Area Director.
  • Address emergency situations as they arise and mediate conflict as necessary.
  • Prepare grant proposals, reports and budgets for the Reception & Placement program, Matching Grant Program, Preferred Communities program, Refugee Assistance Program, USCIS grant and other funding sources as deemed necessary.
  • Actively plan and pursue fund raising opportunities to obtain private resources for general operating support and the immigration services program.
  • Perform ongoing analysis of resettlement program needs in response to the changing needs of refugees, local communities, and local and state officials.
  • Work with national CWS/IRP staff to plan program development.
  • Monitor funding received from CWS and other sources to ensure responsible fiscal administration of programs.
  • Oversee management of direct client assistance and other funds disbursed.
  • Prepare (or oversee preparation of) regular expense reports and reimbursement requests.
  • Complete programmatic and financial reports for funding sources as required.
  • Conduct regular reviews of client case files to ensure quality in service provision and fulfillment of documentation requirements.
  • Consult with the NC Area Director and CWS/IRP headquarters staff to develop and implement protocols and procedures on human resources, program development, and financial matters relevant to the Greensboro sub-office.
  • Participate in meetings on the national, state, and local levels, including those with refugee services stakeholders in North Carolina, the State Refugee Coordinator, other VOLAGS, and colleague agencies.
  • Engage in on-site monitoring visits conducted by CWS/IRP national staff and/or federal partners.
  • Represent CWS/IRP in interactions with the local community and refugee-related agencies.
  • Provide ongoing training to staff on program developments and service requirements.
  • Work various hours as necessary, including some night and weekend work.
  • Perform other duties as requested.


Experience in program management, planning, and development required. Experience with the Reception & Placement, Matching Grant, Preferred Communities, NC-RAP and USCIS programs is required. Previous experience in staff supervision is essential.  Superior written and oral communication skills are a must.  The successful applicant must have experience working in a multi-cultural environment and must be sensitive to the cultural and linguistic needs of clients.  Diplomacy skills are necessary, as is the ability to work cooperatively with a wide range of organizations, including other resettlement agencies and mutual assistance associations, as well as local, state, and federal government agencies.  The applicant must demonstrate creativity and initiative, and must be able to handle multiple projects and responsibilities simultaneously.

Education: Bachelors degree, or equivalent combination of education and work experience.

Experience:  Previous work experience with refugee resettlement direct social services required.


Communications:  Listen carefully to assure clear understanding of instructions and requests.  Communicate detailed and/or technical information clearly, in writing and orally.  Ask appropriate questions in seeking explanations needed to perform job. Promote “transparency of information” by sharing relevant information with staff and other stakeholders.  Understand staff roles and procedures and prepare standard reports to track job progress or activities.  Anticipate constituent needs and interests and take proactive steps to respond to them.  Understand and is able to use appropriate technology to communicate with others inside and outside CWS.  Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS policy. 

Constituent Relationships:  Understand who stakeholders are and be responsive to their needs.  Facilitate interactions and serve as a resource in relations with stakeholders.  Recognize and be sensitive to issues of concern to stakeholders.  Recognize and be sensitive to cultural, ethnic and religious issues.

Job Knowledge:  Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others.  Understand the work performed and how it supports CWS in achieving its goals. Understand how to work on a multicultural setting with sensitivity and integrity. Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently.  Applies a depth of knowledge within area of responsibility to implement assigned activities.  Able to use and willing to expand learning of applications or technology to perform job duties.  Maintain and improve the skills and knowledge needed to be effective in performing job responsibilities.  Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight.

Leadership:  Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consonant with the mission and values of CWS in work activities and relationships.  Demonstrate sound judgment in performing all duties.  Recognize and use individual strengths to enhance work performance.  Recognize areas of weakness and seek assistance to improve performance.  Take initiative within area of responsibility.  Facilitate the use of skills and resources within CWS.  Contribute ideas for implementing CWS’s vision and strategic plan.

Problem Solving:  Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them, then implement approved changes.  Understand and apply knowledge of the context in which CWS works, including global trends, issues, and the ecumenical movement. resolving problems and trying new ways of doing things.  Know how and when to apply technical solutions to problems.  Share results of problem solving experiences with others.  Remain flexible in responding to organizational priorities.

Program Planning and Management:  Anticipate work flow and take proactive steps to balance work priorities.  Understand the desired outcome of assigned work and how it supports CWS’s work.  Gather, analyze and make use of information and resources necessary to complete work.  Set and communicate deadlines and priorities.  Successfully balance multiple activities, in support of program or departmental goals.  Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts.  Verify the accuracy and quality of own work and the work of others.  Contribute ideas to effectively implement program plans and activities.  Keep other informed of work progress and any problems encountered.   Assist others to complete priority work, or step in to handle work in their absence.

Resource Building and Stewardship:  Recognize resource building potential in all interactions and be responsive and professional in providing information.  Promote CWS’s mission, programs and services with stakeholders to assure continued support.  Use financial and material resources provided by CWSW to their best advantage, including business equipment and supplies.  Demonstrate concern for natural resources in carrying out work activities.  Make the most of own time and resources to maximize stewardship to CWS.  Respect one another and relationships with staff, supervisors and managers. Prepare reports on program status relative to budget and finances.

Teamwork:  Understand what a team is and what it does.  Demonstrate a willingness to work on a team.  Understand own role on the team and how it fits in to the overall results to be produced.  Promote effective interactions among team members and facilitate group discussion.  Participates in identifying and establishing work needs and time lines for completion.  Keep team leader and members informed of work status.  Demonstrate awareness of what other teams do and how their work affects own team.  Recognize and respect the importance of work performed by colleagues.  Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.

Other Skills:

A high level of computer literacy is required, with proficiency in MS Office (Word, Excel, Access, PowerPoint) as well as internet and email applications.