Volunteer Coordinator

May 2, 2017

Position Title: Volunteer Coordinator (Part-time 22.5 hrs/wk)
Reports To: Community Resource Coordinator
Team: Immigration and Refugee Program/Lancaster Office
Grade: 3
Starting Salary: $15.38 per hour
StatusPart time Employee

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or in the provision of services.

To Apply:
Please visit the link below to apply directly online to this position.

Please note that CWS does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Primary Purpose:

The Volunteer Coordinator is responsible for the on boarding, management and placement of volunteers within CWS/Lancaster programs. The Volunteer Coordinator must be detail oriented, high energy and have creative thought with placements and building relationships. The Volunteer Coordinator serves as the liaison between program needs and community volunteers.

Essential Duties as Volunteer Coordinator:

  • Orient new volunteers by assisting CWS staff during two-hour orientation session for new volunteers.
  • Produce descriptions of volunteer tasks to be completed.
  • Conduct regular meetings with volunteers to talk about ongoing needs or concerns.
  • Act as link between CWS staff and volunteers.
  • Act as first point of contact for all volunteers to answer questions, confirm duties, follow up on tasks completed, provide encouragement, show appreciation, etc.
  • Keep records of volunteers including number of hours worked and duties; provide encouragement and advice, answer questions that pertain to duties
  • Educate new and current volunteers on refugee strengths, challenges and assets.
  • Coordinate with program case managers to identify and connect clients to volunteers
  • Work closely with the Community Resource Coordinator to monitor program progress.
  • Assist the Community Resource Coordinator to prepare and submit program assessment reports to document accomplishments and challenges.
  • Assist the Community Resource Coordinator in gathering information on volunteers as needed.
  • Assist in planning for client special events utilizing volunteer assistance

Common Duties:

  • Advocate on behalf of refugees, and refugee-serving voluntary agencies.
  • Keep informed about refugee and immigrant situations
  • Represent the program at meetings and speaking engagements relevant to the responsibilities of the position
  • Undertake other duties as assigned.


Education: Working toward bachelor’s Degree in Communications, Public Relations, or Office Administration or related field.

Experience:  Previous work experience and interest in refugee services is preferred.  Ability to provide culturally-relevent information and education is required.



  • Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department.
  • Communicate detailed and/or technical information clearly, in writing and orally.
  • Speak publicly with defined constituencies regarding specific assigned topics.
  • Anticipate constituent needs and interests and take proactive steps to respond to them.
  • Promote “transparency of information” by sharing relevant information with staff and other stakeholders.

Constituent Relations

  • Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and coordinate activities.
  • Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission and values.
  • Coordinate specific program activities with counterparts and include them in planning
  • Resolve issues of concern to maintain effective stakeholder relationships.

Job Knowledge

  • Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others.
  • Understand the work performed and how it supports CWS in achieving its goals.
  • Understand how to work multiculturally with sensitivity and integrity.
  • Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently.
  • Applies a depth of knowledge within area of responsibility to implement assigned activities.
  • Uses technology in varied, creative ways to support individual and program performance.
  • Identify learning opportunities for self and others and take/ recommend action.
  • Interpret CWS’s policies and procedures for staff and stakeholders, keeping the “human” side in sight.
  • Understand general business practices that support individual and program performance.


  • Take responsibility for performance of own job duties.
  • Model behaviors that are consonant with the mission and values of CWS in work activities and relationships.
  • Demonstrate sound judgment in performing all duties.
  • Recognize and use individual strengths to enhance work performance.
  • Recognize areas of weakness and seek assistance to improve performance.
  • Take initiative within area of responsibility.
  • Respect the skills, needs and schedules of others in performing assigned duties and responding to others.
  • Contribute ideas for implementing CWS’s vision and strategic plan.

Problem Solving

  • Recognize routine problems, gather data and work through them thoroughly and effectively.
  • Know whom to consult for assistance in solving non-routine problems.
  • Exercise creativity in resolving problems and trying new ways of doing things.
  • Know how and when to apply technical solutions to problems.
  • Share results of problem solving experiences with others.
  • Remain flexible in responding to organizational priorities.

Program Planning and Management

  • Anticipate workflow and take proactive steps to balance work priorities.
  • Understand the desired outcome of assigned work and how it supports CWS’s work.
  • Identify the resources and assistance needed to complete work assignments and make sure they are on hand.
  • Complete routine assignments on time, making sure finished products are accurate and of expected quality.
  • Contribute ideas to effectively implement program plans and activities.
  • Keep others informed of work progress and any problems encountered.
  • Take initiative and complete independent work projects.
  • Understand organizational priorities and respect time sensitivity of work performance.
  • Assist others to complete priority work, or step in to handle work in their absence.

Resource Building and Stewardship

  • Recognize resource building potential in all interactions and be responsive and professional in providing information.
  • Use financial and material resources provided by CWS to their best advantage, including business equipment and supplies.
  • Demonstrate concern for natural resources in carrying out work activities.
  • Make the most of own time and resources to maximize stewardship to CWS.
  • Respect one another and relationships with staff, supervisors and managers.


  • Understand what a team is and what it does.
  • Demonstrate a willingness to work on a team.
  • Understand own role on the team and how it fits in to the overall results to be produced.
  • Contribute skills, knowledge and ideas to team discussion and work.
  • Accepts accountability for assignments made within the team and for producing results on time.
  • Keep team leader and members informed of work status.
  • Demonstrate awareness of what other teams do and how their work affects own team.
  • Recognize and respect the importance of work performed by colleagues.
  • Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks.

Other Skills: Superior written and verbal communication skills are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access) and internet applications. Strong organizational and time management skills are required.  Must be 21 years or older, have a car, and a have valid driver’s license with a clean driving history.